FAQ

As a wholesale business, we do not show prices. Our prices are based on many factors. These include the item, quantity, and packaging. Some items, like tulle fabric for example, are sold in widths from 1" to 108" in 1" increments. In addition, we offer tulle in lengths from 10 yards to 500 yards, rolled on a tube. We also offer this item: folded on boards, and die cut into circles and sheets. Fill out our Request for Quote form to get a price.

We can do custom colors on most of the items on our web site. Each style has different qualifications for customization. Most need large quantities. We need you to supply us with either a sample of the color, or a PMS (Pantone Matching System) color number.

We often do custom flanges on our spools and custom packaging on some of our other items. Minimum quantities apply. Call or write, for details.

All items on our site are shipped F.O.B. our factory. This means you pay the shipping. In most cases, our factory and warehouses are located in the Northeast of the United States. Most of our products are shipped by truck. Some of our customers have us ship their products, using their own shipping accounts (UPS, FedEx, or common carrier). We can get you an approximate cost of shipping for larger container loads of product. All freight charges are estimated. Actual freight charges will be billed at time of shipment.

Yes, we can offer these terms. Please fax or email us a copy of the form below, completed and signed. Our CFO will make the final decision. There are minimum order requirements. We also accept Visa or Master Card in payment.

Application for Charge Account (PDF, opens in a new tab)

No. Our web site is our catalog. As a Fashion Company, we sometimes, add colors and or styles, relatively quickly, and need to be flexible. Having a web site, allows us to do this.

Yes, sample swatches are available for qualified businesses. Sample yardage is available on most of our fabrics, for a fee.

In most cases, your order will ship within 10 "working" days (about two weeks) after it has been placed and credit approved. On some items, the shipments will be sooner.

We have been in business since 1947. We have established accounts, and have many more orders coming in, than can ship in a single day. As the manufacturer of most of these items, we do not stock every style in every put-up (rolled on tubes, folded on boards, slit into spools of various widths, or die cut).

No. Contact us for the name of a distributor that stocks our products.

Yes. We ship our products World Wide. We regularly fill 20 foot containers with our products, and ship to ports around the world. We can also handle smaller shipments as well.

Yes. We can custom bar code our products with Your bar code or item numbers. We can also bar code using EAN numbers for the European market, as well as label the colors in your language, and customize the label to include any information you want or need.

Our tulle is rated Class 1 according to the standard for the flammability of clothing textiles (CFR Title 16 Part 1610). If you need the fabric to pass a particular test, please advise the test method. We will inform you of the price for testing at an independent lab, and then provide you with a copy of the test report prior to shipping. Testing usually takes 5 - 7 days to complete.

Read our fabric care labeling rules (PDF) (opens in a new tab).

Customer must obtain a Return Authorization (RA) from Edley prior to returning any merchandise.

Authorized returns are at the sole discretion of the management.

• We will not accept any unauthorized return of our merchandise, (returns without an RA).
• Return Authorization (RA) must be written on the outside of all cartons of returned merchandise and should include a copy of the original packing slip.
• Items depicted on our website or in our catalog may vary from their actual appearance.
  Variations in size, color, texture, and quality must be acceptable to customer and are not a basis for returning merchandise. In the event of a customer accommodation return, a restocking feel will apply.
• Reimbursement for returns will be issued in the form of a company credit.
  Credits must be used within a period of 6 months after issue. Credits that are not used within 6 months will be canceled.

We do not share or sell any information with any other company or entity. Users may easily opt-out of receiving future mailings. The financial information we collect is used to process orders and bill the customer for products and services.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both Online and off-line. Wherever we collect sensitive information on our website, that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted Online, we also protect your information off-line. Only employees who need the information to perform a specific job (for example, billing or customer service), are granted access to your information.

Our privacy policy may change from time to time; all updates will be posted on this page.

If you have any questions or concerns, please contact us immediately via telephone at 800-874-2687, or email us at sales@edley.com